FANFAVE ONLINE SHIPPING POLICY
All Australia Post and Aramex signed for delivery parcels will be “Authority to Leave” effective immediately, in an effort to minimise social interactions in accordance with official COVID-19 guidelines.
Order will generally take 2-14 days to be shipped depending on the, items ordered, and the level of personalisation for each item.
Australia-wide standard shipping is $12 flat-rate per order. Orders over $150 receive free shipping - Australia only.
Although shipping services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control. We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.
New Zealand standard shipping is $30 flat-rate per order.
Please send an email to firstname.lastname@example.org to receive the international shipping rates for your country.
CUSTOMS DUTIES & TAXES ARE THE RESPONSIBILITY OF THE RECIPIENT
Please note that any customs and duties taxes which may be incurred are not the responsibility of FANFAVE and we are not aware of what they might amount to. You are responsible for paying any taxes or duties applicable to your order. Please make sure you contact your local customs office to find out more if you have any concerns.
TRACKING YOUR ORDER
Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details.
Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse.