The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start a return, you can contact us at info@fanfave.com.au. Please include your order number in your return request. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

If you have any issues with this process please email us at info@fanfave.com.au

Please allow 5-10 business days from delivery for our team to process your return

Firstly we are so sorry about this! We pride ourself on quality control across all of our stock. If you feel that your item is faulty or incorrect, please email our team at info@fanfave.com.au  within 7 days of delivery. We will investigate this and assist you further.

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you are using a discount code on full priced stock, you are still eligible for a return but only for a store credit or exchange. A refund option will only be available for items purchased at full price.

This also applies to items purchased in a sitewide sale.

All Sale item purchases are final. We do not accept returns or offer refunds or exchanges on Sale items.

For full transparency, processing returns is an expensive process for a business and the cost of processing returns is not implemented into the price of our items. Costs included with processing a return are:

• Staff wages spent going through and manually checking/processing all returns/re bagging returns and restocking them
• Cost of new packaging for return items including barcodes

For our refunds, we use a company called Loop. We pay Loop a monthly subscription to use their refund service, as well as having them taking a percentage of every single order that is processed for a refund with them.

This very quickly adds up, hence why we are in the position of only being able to offer a refund on full priced orders - as processing a refund costs us more than just the refund amount going to the customer.

We hope this provides some more clarity on our refunds process and we hope that our customers can make an informed decision at checkout, prioritising whether they'd like to use a discount code, or shop at full price knowing a refund will be available.

If you have any other questions about our returns policy, please get in touch with us, we'd love to hear from you! info@fanfave.com.au.

Our pieces are made from beautiful quality fabric. To keep it in it's best condition we always recommend looking after your pieces with the highest level of care.

Either hand wash or pop your pieces in a delicates bag into the washing machine on a cold gentle wash cycle with like colours. Hang your pieces in the shade to dry.

FANFAVE will not be responsible for any damage caused to items from washing machines or laundry products - this includes items being caught on a washing machine or products causing stains, bleaching or dye leaking.

To avoid any items being damaged, FANFAVE advises a cold hand wash always.