FAQ

SHIPPING

Do you ship overseas? 
Yes, we ship overseas. Please send an email to orders@fanfave.com.au to receive the international shipping rates for the items you require. This will vary depending on the destination country/city and the number of items ordered.

Orders are dispatched between Monday - Friday 8.00am - 4.30pm AEST.

Order will generally take 8-14 days depending on the shipping destination, items ordered, and the level of personalisation for each item.

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

We use Aramex and Australia Post shipping for all FanFave products.

How do I use a discount code?

Once you've reached the checkout stage, enter your discount code into our discount bar and click 'Apply'. If the code is valid, your discount will be applied!

How can I pay for my online purchases?

You can pay by:

- Visa

- Mastercard

- Amercian Express

- Shop Pay

- Paypal

- Google Pay

- Apple Pay

ORDERS

There's something wrong with my order. Who should I contact?
Please send an email to info@fanfave.com.au with your order number and a copy of your receipt.

GENERAL

What is FanFave?
FanFave is a supplier of contemporary fan-wear and gear, connecting sporting fans with their favourite clubs and stables.

I'm interested in getting merch made in my horses colours 
Please contact info@fanfave.com.au and we can discuss your requirements and if we can satisfy them. 
Note: with all-new, unique, and one-off designs, there are creative and design costs that may need to be covered in order for us to develop the designs you require.

I'm a stable owner, how can I become a merch partner?
Our stable of owners, trainers, sports and customers is constantly growing. Please send us an email at info@fanfave.com.au