Frequently Asked Questions
Do you ship overseas?
Do you ship overseas?
Yes, we ship overseas. Please send an email to info@fanfave.com.au to receive the international shipping rates for the items you require. This will vary depending on the destination country/city and the number of items ordered.
How long will it take to get my order?
How long will it take to get my order?
Orders are dispatched between Monday - Friday 8.00am - 4.30pm AEST.
Order will generally take 3-14 days depending on the shipping destination, items ordered, and the level of personalisation for each item.
Orders placed on Public Holidays or Weekends will begin their processing on the next business day
What shipping carriers do you use?
What shipping carriers do you use?
We use Australia Post, StarTrack and Aramex shipping for all FanFave products.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
How do I use a discount code?
How do I use a discount code?
Once you've reached the checkout stage, enter your discount code into our discount bar and click 'Apply'. If the code is valid, your discount will be applied!
How can i pay for my online purchase?
How can i pay for my online purchase?
You can pay by:
- Visa
- Mastercard
- Amercian Express
- Shop Pay
- Paypal
- Google Pay
- Apple Pay
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
Orders
There's something wrong with my order. Who should I contact?
There's something wrong with my order. Who should I contact?
Please send an email to info@fanfave.com.au with your order number and a copy of your receipt.
General
What is FanFave?
What is FanFave?
FanFave is a supplier of contemporary horse racing fan-wear and gear, connecting sporting fans with their favourite horses, clubs and stables.
I'm a stable owner, how can I become a merch partner?
I'm a stable owner, how can I become a merch partner?
Our stable of owners, trainers, sports and customers is constantly growing. Please send us an email at info@fanfave.com.au