FAQs

Shipping

Do you ship overseas?
Yes, we ship overseas. Please send an email to orders@fanfave.com.au to receive the international shipping rates for the items you require. This will vary depending on the destination country/city and the number of items ordered.

How long will it take to get my order?

Order will generally take 8-14 days depending on the shipping destination, items ordered, and the level of personalisation for each item.

What shipping carriers do you use?

We use Aramex shipping for all FanFave products.

 

Returns

Can I return my product?
Please choose carefully and review all of the appropriate sizing information to ensure we provide you with the best fit. No refunds can be given for altered goods, goods not in original packaging or goods returned after 10 days from date of goods received. No refunds are given on custom products, unless goods are proven faulty. If an item is unworn, in original packaging, and has all original tags please contact orders@fanfave.com.au, the customer will bear all return shipping and new shipping costs to replace an item. Refunds can only be given to the original purchaser. Please ensure you reference your order number when requesting a refund. If an item is faulty or you have received the wrong item, please contact us at orders@fanfave.com.au

There's something wrong with my order. Who should I contact?
Please send an email to orders@fanfave.com.au with your order number and a copy of your receipt.

 

General

What is FanFave?
FanFave is a supplier of contemporary fan-wear and gear, connecting sporting fans with their favourite clubs and stables.

I'm interested in getting merch made in my horses colours 
Please contact info@fanfave.com.au and we can discuss your requirements and if we can satisfy them. 
Note: with all-new, unique, and one-off designs, there are creative and design costs that may need to be covered in order for us to develop the designs you require.

I'm a stable owner, how can I become a merch partner?
Our stable of owners, trainers, sports and customers is constantly growing. Please send us an email at info@fanfave.com.au